Recent Posts

What is the Category of your Santa Cruz County Water Damage?

11/17/2020 (Permalink)

Water Catergories Find out how to categorize your water damage

Mitigating water damage effectively requires more than extraction and ventilation. A mitigation company needs to accomplish much more than simply installing drying equipment and applying an assortment of products to resolve a moisture issue. Our IICRC SERVPRO certified professionals study and execute the science of structure drying and apply various principles to successfully attain the drying goal while ensuring to leave no contaminates behind.

The amount of water, the source of the damage, and the potential contaminates contained in the water are crucial factors that can dramatically affect the extent damage. These factors also help to classify the category of the loss and how to mitigate the area properly. It is vital to recognize that the category of a loss will worsen based on the initial cleanliness of the area being flooded, the affected environment’s temperature, and the duration of time waited until the water mitigation commences.

  • Category 1 – Clean Water: Clean water comes from a sanitary water source that has no significant dangers if exposed to people. Category 1 water loss examples includes overflows from a sink faucet or bathtub left running unattended, leaks from malfunctioning appliances like an ice-maker supply line, or falling rainwater. Less health risk are linked with Category 1 water losses.
  • Category 2 – Grey Water: Grey Water losses pose a higher heath risk due to the elevated levels of impurities present within the water when a person is exposed to it. Contaminates include microorganisms, chemicals, urine, and mold. Some examples of Category 2 water may include a washing machine overflow, an overflow from a clogged toilet with some urine but no feces, or damages from aquarium leaks. Category 2 water might look “dirty” or soiled but still a bit more translucent. Due to the quick bacteria growth and mold, Category 2 losses left ignored may leave your property susceptible to secondary damage.
  • Category 3 – Black Water: Black Water is highly unsanitary and obtains disease causing organisms, toxins, and waste that are likely to create significant health problems to humans when contact occurs. Category 3 water does not always need to visually appear the color black in order to be categorized as such. Sewer back-ups, contaminated toilet overflows, and floodwaters from the lakes, rivers, or oceans would all be classified as Category 3 water damages. Because black water exposure is associated with severe health ailments, it is fundamental to wear proper personal protection equipment to mitigate these losses. Porous materials such as upholstery, flooring, and drywall are recommended to be discarded if affected. Particular agents are used for sanitization of any surfaces affect by Category 3 water.

SERVPRO of Santa Cruz technicians are ready to respond day and night. If you find yourself face to face with water damage, do not hesitate! Call our office at 831-457-1997 when disaster strikes!

SERVPRO of Santa Cruz – Here for YOU!

11/13/2020 (Permalink)

SERVPRO logo in community SERVPRO - Here in your community. Here to help.

SERVPRO® of Santa Cruz is constantly and continuously inspired by the community we serve. Our employees are committed to helping property owners through tough situations and getting life back to normal after various property disasters. Our highly skilled and thoughtfully trained staff members are well versed in the intricate processes for water, fire, mold, and biohazard services. Hot water leaks, house fires from cooking, coronavirus cleanings, mold from an old roof leak, or rodent contaminations – whatever your needs may be, when disaster decides to strike make sure to call the team who has been dedicated to serving this community since 2001. We are always here to help, 24/7, 365. Do not hesitate to call our office today to see how we can assist in your property’s needs 831-457-1997.

How to Avoid a Disaster During a Power Outage

11/12/2020 (Permalink)

Candle melted close to wick Use these best practices during power outages!

It’s important to prepare for and protect our Santa Cruz County homes, businesses and families during power outages as the winter months approach, as many hazards can go unnoticed.

Candles left unattended can quickly turn into a tragedy, possibly creating a structure fire. The safer option would be utilizing flashlights or other battery-operated lighting options that avoid the presence of an open flame. This means keep extra batteries on hand. If candles are your only option, it is vital to never leave the fire unattended and that the candle is placed in a fireproof holder stationed away from any flammable materials and or drafts.

Fire hazards are not the only disaster lurking during power outages. Carbon Monoxide poisoning from indoor grills or generators are also extremely dangerous. If these appliances are used in enclosed areas (including homes, garages or sheds), the outcome could be lethal. Carbon Monoxide gas can go unnoticed as it cannot be seen, smelled, nor tasted. A person may not realize they are being poisoned until it’s too late. It is essential to use these items exclusively outside in a well ventilated area and operated according to manufacturer’s instructions.

If you have experienced any fire, soot or property damage to your Santa Cruz County home or business, rest assured our experienced technicians and customer services representatives are here to help 24/7. Please call our office today (831) 457-1997.

Actions to Take Immediately after a Property Fire

11/12/2020 (Permalink)

Stove top fire Know what your steps should be if you experience a fire

What steps are taken within the first 24 hours after fire damage will be a determining factor on the restoration process for your property and belongings.  You can trust SERVPRO of Santa Cruz will respond with haste and begin mitigation quickly. Our technicians are specialized in a variety of restoration services ranging from fire, smoke and soot removals as well as board-ups, deodorization, contents inventory and cleaning, loss documentation and document restoration. Our main mission is always to bring your property or belongings back to preloss condition whenever possible and guide you through what can be a stressful process.

If you have experienced a fire in your home or business, we highly suggest following these steps to help minimize damages:

  • Stay clear of the affected rooms and limit activity to minimize the movement or transfer of the smoke and soot to other areas
  • Spread cardboard or old linens to walk on carpeted traffic areas to prevent further soiling
  • Avoid washing any walls or painted surfaces; these attempts can result in smearing the soot and create additional damage. Specific measures need to be followed to ensure proper soot removal
  • If it is necessary for you to enter into the affected areas, use a proper facial mask to protect your own respiratory health

SERVPRO of Santa Cruz has been helping our community 20 years. Our highly training staff is committed to assisting our neighbors when catastrophe strikes. Call to speak with our representatives day or night, 24/7. We are always here to help (831)-457-1997.

Response Time Is Key – SERVPRO of Santa Cruz Can Help You Be Prepared

10/5/2020 (Permalink)

Flooded Office Meeting Room Don't be stuck without a game plan when disaster strikes - Call SERVPRO of Santa Cruz today and plan ahead!

SERVPRO® of SANTA CRUZ is prepared to dispatch to your property damage 24/7. Day or night, we’re ready to jump into action when emergencies affect your business. We can also assist your company create an action plan before disaster strikes so you can feel confident and prepared to handle any future damage. Our Emergency Ready Plans (ERPs) compile information on the layout of the building to ensure specific and strategic steps will be taken in times of need. Responding rapidly can directly affect how quickly you can get back to business-as-usual after water or fire damage. SERVPRO of Santa Cruz understands that limiting damages and disruptions to normal business operations is a high priority; we are Here To Help® you keep your doors open.

Call our office today to discuss how we can help your business be prepared, 831-457-1997.

SERVPRO of Santa Cruz: Fire Restoration Experts

10/2/2020 (Permalink)

Charred room due to electrical fire Santa Cruz County home caught fire due to electrical issues.

Soot and smoke are menacing to a one’s health and are dangerous to breathe in. By lingering and permeating within various cavities inside your home, if not cleaned properly soot and smoke will result in hidden odors and damages to your structure and your wellbeing.

At SERVPRO of Santa Cruz, our expert fire technicians are able to accurately assess the severity of damages to develop an all-inclusive plan of action to get your home back to normal.

Smoke and Soot Facts:

  • Hot smoke migrates to cooler and higher sections of a structure.
  • Smoke travels through plumbing systems, seeping into the small crevices used for pipes to pass from floor to floor.
  • It is important to identify the specific origin of the smoke to determine the direction of the restoration process.

Different Categories of Smoke

There are two specific types of smoke–dry and wet. These two categories of smoke result in two unique soot residues after a fire. Prior to the initiation of any cleaning, a test to classify which type of smoke damage is present must be completed. This pretesting will determine what restoration plan is necessary to be implemented. Below is additional information:

Dry Smoke (examples: Wood and Paper)

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Wet Smoke (examples: Rubber and Plastic)

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Nearly invisible, discolors paints and varnishes, extreme overpowering odor. 

Our Fire Damage Restoration Services

Each fire and smoke loss comes with its own distinctive circumstances. Consequently it is essential that each job follow its own specific restoration plan that is tailored for the unique conditions.  With the proper knowledge, proficiency, equipment and dedication in which SERVPRO of Santa Cruz showcases through every job, you can be reassured that your home is in good hands. Our main goal is to make a stressful time easier to cope for you and your family.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

SERVPRO of Santa Cruz is HIRING - Become a SERVPRO Hero!

7/6/2020 (Permalink)

SERVPRO techs with equipment and trucks Become a SERVPRO Hero!

Compensation: $16.00 - $25.00 per hour depending on experience

Water/ Fire Production Restoration Technician - Fulfilling Job Opportunity, Room for Growth & Advancement

Do you have a can-do attitude, attention to detail, commitment to hard work, and are you willing to learn new skills? We may be the PERFECT Company for you! We are looking for people to join our dynamic team of Heroes. Full-Time positions are available immediately.

All candidates should have a valid Driver’s License with no more than 1 point on their DMV records and the ability to pass a background screening and drug screening. Wages are based on experience – mitigation and/or construction experience is a plus. We are willing to train.

To apply: please email or call our office at (831) 457-1997

About SERVPRO of Santa Cruz: Our vision is to be the premier mitigation/restoration service provider and the flagship SERVPRO Franchise in the Central California Coastal area. We will maintain a business culture that offers our employees opportunities for personal growth and the means to increase their professional knowledge and skills. We offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.

SERVPRO of Santa Cruz – Ready to Help Reopen Your Business

4/29/2020 (Permalink)

Viruses While the World transitions to a new "normal", SERVPRO is here to help!

As pandemic statistics show a trend in the COVID-19 infection rates stabilizing, now is the time for Santa Cruz County employers to begin planning how to reopen your business and start the path to your new “normal”.

While there could be many questions on how to get your business back on track, SERVPRO of Santa Cruz is here to help alleviate fears relating to the health and safety of your workplace environment with our professional grade disinfecting solutions and protocols.

As our community learns more on various transmission methods, it is understood that a person could contract the Coronavirus by contacting surfaces contaminated by the virus and then touching their own eyes, nose, or mouth. By utilizing SERVPRO of Santa Cruz’s professional sanitization processes, we can ensure that every inch of your business has been treated.

Using a combination of methods below, our disinfecting services are certain to be more effective than a standard general cleaning.

  • Fogging is a process in which professional machinery sends out fine disinfecting sprays to treat entire interior areas. Fogging can be performing inside structures as well as within air duct systems.
  • Disinfectant surface wiping of all surface areas using professional, industrial-grade solutions would be essential. Allowing the disinfectant to sit on the surface and then be wiped down after a soaking period allows for utmost efficiency.
  • Spraying and saturating surfaces with sanitizing solution and allowing the solution to air dry on its own will ensure successful sanitation.

By partnering with SERVPRO of Santa Cruz, we understand that the safety of your employees and patrons are your number one priority. Our team is comprised of trained technicians and managers with decades of experience who are dedicated to reviving our community after this environmental crisis.

We specialize in both proactive and reactive pathogen cleaning; no space is too big or too small. Time is of the essence as wait times for services could increase as recovery efforts in our community start to take full effect.

Call SERVPRO of Santa Cruz today for more information 831-457-1997.

We are Cleaning Experts

4/14/2020 (Permalink)

COVID-19 Call SERVPRO of Santa Cruz to assist in your cleaning needs!

SERVPRO of Santa Cruz is Here to Help Santa Cruz County during this time of need

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our neighbors that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

SERVPRO of Santa Cruz are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the Coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your Santa Cruz County home or business needs deep cleaning services, call the experts today – [SERVPRO of Santa Cruz, 831-457-1997]


Why choose SERVPRO? Because We Care!

2/12/2020 (Permalink)

SERVPRO Here to Help Day or night, rain or shine, SERVPRO of Santa Cruz is here to help because WE CARE!

At SERVPRO of Santa Cruz, our main goal is to help our customers and community.

It may seem impossible to make people happy during the mitigation process; before we initially arrive onsite, we understand that homeowners are facing potentially devastating damages. Fires, flooding, mold, biohazard contamination – these are stressful circumstances for anyone to handle.

Our staff recognizes the emotional anxiety that is associated with property damage and they are sensitive to what our customers are faced with. A customer could be displaced by the mitigation and reconstruction process for days, weeks, or even months depending on the extent of the damages.

Our crews get to know our clients on a personal level – we get invited into their homes, we know their schedules, we get to meet their children, we see family photos and artwork, we become familiar with their pets, we are trusted with their home security, often we delicately handle treasured possessions for cleaning and storage until the restoration process is complete.

We understand the vital role we play to our customers during these challenging times and we take pride in being the company that people can trust. When it comes down to it, we are community members helping fellow neighbors. If you’re asking why you should choose SERVPRO, remember that we care about our customers and strive to ensure that they know that we really care. Allow us to be the company to helps you when you’re in need.

Call our SERVPRO of Santa Cruz office today – (831) 457-1997