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Disasters Can Strike At Any Time - Make Sure You Have Your Emergency Go-Bag!

7/9/2019 (Permalink)

Plan ahead for emergencies with a go-bag kit ready to go at all times.

The fires in California during the past few years emphasize that the need for an emergency plan for each household is essential in staying safe during these emergencies. SERVPRO of Santa Cruz expresses that an important component of practicing safety is making an Emergency Go-Bag.

SERVPRO has put together a list of items that are needed for your Emergency Go-Bag. These items should be ready to go and are simple to grab during an emergency if you must evacuate quickly. You might not always be at home when a disaster strikes so make sure you keep additional supplies in your car and at work. Make sure to take your Go-Bag with you if you are not going to be home for an extended period of time. Disasters are unpredictable.

Put the following items together in a backpack, plastic bucket, or another easy to carry container. Make sure each member of your family or household has one of these Go-Bags that include supplies for your pets, in case family members are separated during the evacuation. 

  • Flashlight
  • Radio- Battery Operated
  • Batteries
  • Whistle
  • Emergency Cash and Change for Laundry and Phone Calls
  • Sturdy Shoes
  • Changes of Clothing
  • Water and Food to Last a Few Days
  • Photos of Family Members and Pets for Identification Purposes
  • List of Emergency Contacts
  • List of Allergies to Food and Medications
  • Copy of Health Insurance and Identification Cards
  • Prescription Medications and First Aid Supplies
  • Extra Toiletries
  • Extra Keys to Your Home and Vehicle
  • Any Special Needs Items for Children, Seniors or People With Disabilities

Make sure you are taking the correct precautions for keeping yourself and your family members safe during these unpredictable emergencies.

Call your local fire department or American Red Cross for further preparedness tips and practices. SERVPRO of Santa Cruz is the right company to contact in a water or fire emergency. Call us any time at 831-457-1997.

SERVPRO of Santa Cruz is IICRC Certified!

7/9/2019 (Permalink)

We are an IICRC Certified Firm which means the job will be done right the first time! Call us at 831-457-1997 any time!

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Santa Cruz is an IICRC firm, which means your house will be mitigated correctly the first time. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation for decades. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Call SERVPRO of Santa Cruz at 831-457-1997 any time!

Be Cautious Around Harmful Bacteria

7/3/2019 (Permalink)

Call SERVPRO of Santa Cruz for your cleaning needs at 831-457-1997

SERVPRO® of Santa Cruz is ready 24/7 to help you when disaster strikes. Sometimes life takes an unexpected turn and you are faced with situations you never could imagine. Bacterial & viral infections are rare but can quickly spread, potentially putting more people at risk of health issues. Our trained technicians are able to clean & disinfect to limit health risks & exposure. We utilize various disinfectants including green products that are food grade safe for both humans & pets. We can provide information on these disinfectants at your request. SERVPRO® of Santa Cruz is here to help you make it “Like it never even happened.”

SERVPRO® of Santa Cruz has been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” Call us any time at 831-457-1997. Feel free to call with any questions about our cleaning services and whether or not something can be cleaned.

The Most Common Cause of Fires is Cooking in the Kitchen

7/2/2019 (Permalink)

Call SERVPRO of Santa Cruz at 831-457-1997

Fires can and do happen anywhere and anytime, they do not take holidays off. SERVPRO® of Santa Cruz is here for you when disasters such as water or fire damage strike. Whether it be from smoke in the break room at work from popcorn left too long in the microwave, or a space heater left too close to a blanket at home, we are Here to Help® you get your life back to normal. We know that just because we deal with emergencies every day, you do not. So we are here to share our decades of experience with you, as we guide you through the process of making it “Like it never even happened.” We are with you all the way. Our crews work with you and your insurance to take care of the details to insure you can come out after the disaster as if the fire never occurred. We walk with you through the process, guiding you with answers, advice and experience through to the other side where life will come back together.

We are always here to help you, Call Us at 831-457-1997

Come Join Our Team of Heroes!

7/2/2019 (Permalink)

Are you ready to be a SERVPRO hero? Call us at 831-457-1997 with any questions!

SERVPRO of Santa Cruz

Scotts Valley, CA Compensation: $16.00 - $25.00 per hour depending on experience

Fire and Water Clean-Up & Restoration Technician - Great Job Opportunity

Room for Advancement

Incentives Package Available

If you have a positive attitude, attention to detail, are willing to learn, and have a great work ethic, this is the opportunity for you! Openings are available immediately. Requirements – no more than one point on your DMV record (for insurance purposes,) must be able to pass a background check upon offer of employment, must be able to pass a drug screening, and three year’s work experience minimum. Pay rate is based on experience and we are willing to train the right people. To Apply: Obtain a copy of your driving record from the DMV. Come into our office located at 3 Victor Square in Scotts Valley, CA 95066. You can walk in any time between Tuesday – Thursday from the hours of 10am – 2pm. You must bring a DMV print out and any contact information necessary to complete a job application. Please allow about 45 minutes for the application process. About SERVPRO of Santa Cruz: Our vision is to be the premier mitigation/restoration service provider and the flagship SERVPRO Franchise in the Central California Coastal area. We will maintain a business culture that offers our employees opportunities for personal growth and the means to increase their professional knowledge and skills. We offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.

Santa Cruz Fire and Soot Cleanup

6/20/2019 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in your Home. Call the Smoke Damage Experts at SERVPRO of Santa Cruz to help!

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Santa Cruz will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

Emergency Readiness - How Ready Are You?

6/20/2019 (Permalink)

Be Prepared with an "Emergency Ready Plan" from SERVPRO!

For a property owner, a worst-case disaster scenario involving fire or water damage can seem unthinkable and then suddenly become a reality. In the aftermath of a disaster, quick response time by a disaster recovery and restoration specialist can help minimize property damage as well as inventory or home contents loss. To provide home and business owners with a quick and convenient way to call in the experts when disaster strikes, SERVPRO of Santa Cruz has the SERVPRO Ready Plan Mobile Application. In the confusion and panic that often surround a disaster, a property owner or manager can reach out for expert help right from the scene, using their cell phones."

Our “ERP” application allows both residential and commercial property managers and owners to create an Emergency Ready Profile that contains critical facility information that can help speed up response time after fire or water damage occurs. In addition to property details, the application tracks prior loss history, utility shut off locations, and key contacts; stores photos of the damage; and integrates local weather forecasts and more, including the address and contact information for our franchise.

Through the application, the user can quickly call SERVPRO of Santa Cruz or submit an electronic "First Notice of Loss" (FNOL), setting the wheels of recovery in motion. Rapid response from a disaster cleanup and restoration specialist can help the property owner evaluate options, start the insurance process and take the right steps from the beginning to bring their property back to normal, "Like it never even happened."

For more information about SERVPRO of Santa Cruz, please visit us at

SERVPRO of Santa Cruz is available to respond to water damage 24 hours a day

6/10/2019 (Permalink)

Call SERVPRO of Santa Cruz for 24 hour Response 831-457-1997

If your home or business sustained a Water Damage, SERVPRO of Santa Cruz is available 24 hours a day to extract the water, remove damaged materials, and dry the structure. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage and can cause secondary damage from high humidity and deeply saturated materials that are harder to dry and the increased risk of microbial growth.

We Answer the Phone Ready to Help
Call 831-457-1997

We understand that most of our customers have never dealt with water damage before and it can be a stressful and overwhelming experience. You need an expert to guide you and complete the work according to Industry Standards. SERVPRO of Santa Cruz has the water damage training and experience necessary to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will complete what is referred to in our industry as a First Notice of Loss. This is when a representative from the office will ask you questions so that we can assist as quickly as possible. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask the questions below to get the Team Dispatched and prepared to start restoration.

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Santa Cruz

We have been providing “Fire and Water Clean-up and Restoration” ® as a SERVPRO Franchise since 2001. We have an IICRC Master Fire & Smoke Restorer, Master Textile Cleaner, and Master Water Restorer on site. We also have an American Council for Accredited Certification (ACAC) Board Certified, Microbial Remediation Supervisor. We want you to feel confident that you have chosen a Provider that really cares and can provide you with the Professional Services you need for complete satisfaction. SERVPRO of Santa Cruz is here to help make it "Like it never even happened." 

Restoring Your Santa Cruz Commercial Building After Water Damage

6/10/2019 (Permalink)

Commercial Water Damage Events Present Unique Challenges. Our goal is to get your business back up and running in no time.

Flooding and water damage events at Santa Cruz commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Santa Cruz 

SERVPRO of Santa Cruz specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to Any Disaster

4/9/2019 (Permalink)

Call SERVPRO of Santa Cruz for Immediate Response (831) 457-1997

If your Commercial Building has sustained Water Damage, Call SERVPRO of Santa Cruz at (831) 457-1997 to inspect, assess and mitigate the loss to minimize your down time. Commercial Water Damage Restoration cannot be compared to residential restoration. There are hidden areas and structural voids where water can migrate. Many of the losses we encounter are multilevel structures that have sustained damage to electrical rooms, server rooms, elevator shafts, vast ceiling cavities, large HVAC systems and the list goes on and on. Having the expertise to assess and mitigate the entire structure holistically is essential to preventing secondary damage and future problems. It is equally important to have the resources necessary to recover documents, books, computers and electronic equipment. Depending on what was affected by the loss, office cubicles and desk systems may need to be dismantled, labeled and reset in the correct location once the loss is mitigated. SERVPRO of Santa Cruz has the experience, equipment and resources to mitigate your water loss and keep your business operating.

If your water loss qualifies as a Large Commercial Loss, rest assured that we can respond to any size or scope of damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams strategically placed throughout the country, ready to respond to large scale disasters.

SERVPRO of Santa Cruz is here, ready to respond to any size disaster.

To contact us call 831-457-1997