Recent Posts

Why choose SERVPRO? Because We Care!

2/12/2020 (Permalink)

SERVPRO Here to Help Day or night, rain or shine, SERVPRO of Santa Cruz is here to help because WE CARE!

At SERVPRO of Santa Cruz, our main goal is to help our customers and community.

It may seem impossible to make people happy during the mitigation process; before we initially arrive onsite, we understand that homeowners are facing potentially devastating damages. Fires, flooding, mold, biohazard contamination – these are stressful circumstances for anyone to handle.

Our staff recognizes the emotional anxiety that is associated with property damage and they are sensitive to what our customers are faced with. A customer could be displaced by the mitigation and reconstruction process for days, weeks, or even months depending on the extent of the damages.

Our crews get to know our clients on a personal level – we get invited into their homes, we know their schedules, we get to meet their children, we see family photos and artwork, we become familiar with their pets, we are trusted with their home security, often we delicately handle treasured possessions for cleaning and storage until the restoration process is complete.

We understand the vital role we play to our customers during these challenging times and we take pride in being the company that people can trust. When it comes down to it, we are community members helping fellow neighbors. If you’re asking why you should choose SERVPRO, remember that we care about our customers and strive to ensure that they know that we really care. Allow us to be the company to helps you when you’re in need.

Call our SERVPRO of Santa Cruz office today – (831) 457-1997

When Rains and Storms hit Santa Cruz, SERVPRO of Santa Cruz is ready!

11/8/2019 (Permalink)

Rain falling on rooftop Don't wait to call SERVPRO of Santa Cruz if your home is affected by rain damage.

SERVPRO ofSanta Cruz technicians are highly trained to assist in the restoration of your property after being affected by storm and flood damages. We have specialized equipment and knowledgeable staff ready to dispatch day or night.

Faster Response

Being locally owned and operated allows for a quicker response time with the right resources. Mitigating damages as fast as possible is extremely important, lessening the damage, fighting against further damage, and keeping total restoration costs down.

Resources to Handle Floods and Storms

When winter storms start up in Santa Cruz, we’re one phone call away with access to equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 831-457-1997.

SERVPRO of Santa Cruz: Categorizing your Water Damage

10/25/2019 (Permalink)

Washing machine overflowing with bubbles Don't delay, call SERVPRO today!

Effectively mitigating water damage takes more than extraction and ventilation. There is much more a mitigation company accomplishes than merely placing drying equipment and applying various products to resolve a moisture problem. Our IICRC SERVPRO certified professionals have studied the science of structure drying and understand how to perform various principles to attain the drying goal while ensuring no contaminates are left behind.

The amount of water, the source of the damage, and the possible contaminates within the water are essential factors involved in your property’s damage and help to determine the category of the loss and how to treat it. It is also important to understand that the category of a loss will worsen depending on the cleanliness of the area being flooded, the temperature in the affected environment, and the length of time that lapsed without properly mitigating the damage.

  • Category 1 – Clean Water: Clean water derives from a sanitary water source that possesses no significant hazards if exposed to people. Examples of a Category 1 loss can include an overflow from a bathtub or sink faucet left running unattended, leaks from defective appliances like refrigerators supply line, or a falling rainwater. Less health risk are linked with Category 1 water losses.
  • Category 2 – Grey Water: The danger of health risks increase with Grey Water losses due to the potential of higher levels of pollutants present within the water when a person is exposed to it. Contaminates can include microorganisms, chemicals, urine, and mold. Some examples of category 2 water may include an overflow from a washing machine, overflow from a clogged toilet with some urine but no feces, or leaking aquariums. Category 2 water can look “dirty” and may be more translucent. Due to rapid development of bacteria and mold, leaving Category 2 losses unmitigated could leave your property vulnerable to secondary damage.
  • Category 3 – Black Water: Highly unsanitary, Black Water carries disease causing organisms, toxins, and waste that can cause considerable health problems to humans if exposed. Black water does not necessarily need to appear the color black visually to be categorized as such. Sewer back-ups, contaminated toilet overflows, and floodwaters from the oceans, rivers, or lakes would all be Category 3 water damages. Because black water can be associated with serious health diseases, it is vital to wear proper personal protection equipment while mitigating these losses. Porous materials such as drywall, flooring, and upholstery would be recommended to be discarded if affected. Specific agents would be used for sanitization of affected surfaces.

SERVPRO of Santa Cruz has technicians on standby day and night to respond to your water damage needs. Call us at 831-457-1997 when disaster strikes!

What You Should Do Immediately After a Fire at Your Property

10/24/2019 (Permalink)

Smoke billowing out of the oven Knowing the proper steps to take after disaster strikes can help reduce damage.

The actions you take within the first 24 hours after fire damage can be a deciding factor on whether your property and belongings can be restored or if replacement would be necessary. You can count on SERVPRO of Santa Cruz to provide a fast response and begin mitigation action quickly. Our technicians are highly trained in services ranging from fire, smoke and soot removals as well as board-ups, deodorization, contents inventory and cleaning, and document restoration. Our goal is to bring your property or belongings back to preloss condition whenever possible and help you through a stressful process.

If you have suffered a fire in your home or business, remembering to follow these tips can help to reduce damages:

  • Limit activity in the affected rooms to avoid movement of the smoke and soot
  • Lay old linens or cardboard on carpeted traffic areas to prevent further soiling and additional soot to travel to unaffected areas
  • Do not attempt to wash any walls or painted surfaces; this can result in smearing and further damage. There are specific procedures to be followed to ensure proper removal
  • Use paper masks if you must enter into the affected areas to protect your own respiratory health

SERVPRO of Santa Cruz has been serving our community since 2001. We are committed to helping our neighbors when tragedy strikes. We are ready to assist any time, any day. Call to speak with our representatives at 831-457-1997.

Don’t let a Power Outage Nuisance Turn into a Disaster

10/11/2019 (Permalink)

Candle burning close to the wick Ensure proper safety measures are taken if candles must be used.

As many of our homes and businesses lose power in Santa Cruz County, it is important to make smart decisions in protecting your property and your family. Unattended candles can quickly make a power outage turn into a disaster, possibly causing a fire at your home. If your power is out, it is a much safer idea to utilize flashlights or other battery-powered fixtures. If candles must be used, it is necessary to ensure the candle is never left unattended and is placed within a fireproof lantern or holder and placed far enough away from anything that has the potential to catch on fire.

In addition to fire hazards, power outages can also create dangers in carbon monoxide poisoning from indoor grills or generators. These items when used in a confined indoor area (including sheds or garages) can be fatal. Carbon monoxide leaks cannot be seen, smelled nor tasted, therefore many do not realize they are being poisoned by its side effects until it is too late. On top of ensuring to use these items exclusively outdoors, it is also a good idea to unplug appliances and keep your property well ventilated to further protect against exposure. 

In the unfortunate event you have experienced fire damage or any other disaster at your property, our highly trained customer services representatives and technicians are here to help; please call our office 24/7 at (831) 457-1997.


9/30/2019 (Permalink)

Whether you’ve had a smaller water damage or are experiencing a larger flooding issue, managing your Santa Cruz commercial property’s water damage is complex and numerous problems can be encountered along the way. SERVPRO of Santa Cruz technicians are experienced and knowledgeable and will work diligently to assess each unique situation to isolate the damaged areas. We strive to think outside the box to attempt to keep your normal operations running smoothly. 


Our specialized crew members are  trained to be attentive to legal and environmental concerns and strive to alleviate any halt in operations. We recognize that every moment spent mitigating a water damage is a potential loss of revenue and productivity. You can rely on our prompt response time if an emergency situation affects your business.

About SERVPRO of Santa Cruz 

Locally owned and operated for nearly twenty years, SERVPRO of Santa Cruz specializes in mitigating water damages for commercial and residential property after disaster hits. The SERVPRO of Santa Cruz staff is highly trained in property damage restoration. From initial and continuing training at the SERVPRO Corporate training facilities to regular IICRC-industry certification, rest assured our workforce is equipped with the knowledge to restore your property.


9/30/2019 (Permalink)

two cartoon characters with fleet of green vehicles SERVPRO

Water damage and flooding emergencies won’t wait for “normal” business hours and neither do we! Call SERVPRO of Santa Cruz 24 hours a day 7 days a week for emergency response services, (831) 457-1997.

Faster to any disaster is our goal to minimize your water damage.

Flooding and water damage is extremely invasive. Water can migrate rapidly through your property, and porous materials soak up the water (for example, floors, walls, furniture, and more). Beginning the water extraction process right away decreases the chances of secondary damage and microbial growth. A delay of just a few hours can greatly increase the severity and costs associated with the water damage. Call SERVPRO of Santa Cruz for a rapid response.

What to Expect:

When you call SERVPRO of Santa Cruz, a highly trained customer service representative will be ready to assist you day or night. There will be several questions needing to be answered to ensure our crew will be prepared for your unique situation before going onsite. Some of the questions we will ask will include:

·         Your name and contact information

·         Your property insurance information (if applicable)

·         The address of your affected property

·         When did the damage occur?

·         What caused the damage?

·         What materials are affected?

·         Is electricity available onsite?

·         What is the age of the affected structure?

·         Are there affected furniture or contents onsite?

When dealing with water damage, immediate action is crucial – call today (831) 457-1997. We are here to help!

SERVPRO of Santa Cruz: Fire Restoration

9/27/2019 (Permalink)

Kitchen Fire Damage Kitchen Fire Damage

Smoke and soot is insidious to a person’s health and can linger and infiltrate within numerous cavities inside your home. This can result in hidden odors and damages.

At SERVPRO of Santa Cruz, our proficiency in smoke damage enables our skilled fire technicians to accurately evaluate the severity of damages to create an complete game plan towards getting your home safe again.

Facts about Smoke and Soot:

  • Hot smoke travels to cooler sections and higher points of a structure.
  • Smoke drifts around plumbing systems, infiltrating through the openings used for pipes to pass from floor to floor.
  • The varieties of smoke significantly influence the restoration process.

Different Types of Smoke

There are two specific categories of smoke–wet and dry. The two types of smoke result in two different  soot residues after a fire. A test to classify which type of smoke damage is present must be completed prior to the commencement of the cleaning. The restoration plan will be developed around the information gathered during this pretesting. Here is some additional information:

Wet Smoke (examples: Plastic and Rubber)

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke (examples: Paper and Wood)

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Every fire and smoke loss involves its own unique conditions. Therefore it is necessary that each job follows its own specific game plan that is customized for its inimitable circumstances.  With the experience, expertise, equipment and dedication in which SERVPRO of Santa Cruz has to offer, you can be reassured that your home is in good hands. Our main goal is to make a stressful time easier to cope for you and your family.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

Hidden Moisture could be causing property damage in your Santa Cruz Home

9/27/2019 (Permalink)


Water damage is among the most common cause of residential property damage insurance claims in the area it can pose significant risks to Santa Cruz County homes and businesses. Some sources of water damage such as floods, burst pipes, and sewage backups are obvious and require emergency service right away. However, there are other “hidden water and moisture” sources of damage that can be difficult to detect and often lead to a considerable amount of property damage and an increased cost for cleanup, restoration and repairs.

One possible concern with hidden moisture or sustained water damage is an increase in the overall humidity of your home. The EPA recommends keeping indoor humidity between 30 and 60 percent. If you are having trouble with high humidity in your Santa Cruz County residence, hidden moisture could be a concern. You may be able to detect high humidity by simply paying attention to potential problem areas in your home, damp basements, high traffic areas, bathrooms and kitchens with high humidity activities and poor circulation. Telltale signs of excessive humidity include condensation on windows, pipes, and walls. Over time hidden moisture can contribute to high humidity and during ideal conditions and can cause mold growth and other property concerns to erupt. The possible causes of water damage lurking in your home can originate from many different sources, with varying intensities, contamination levels, and scope of damage. Some of our largest property restoration projects start as small water leaks that cause serious structural and indoor air quality issues over time. There are many processes and techniques our crews can implement to successfully and thoroughly locate and address your high humidity and other hidden water damage concerns. Calling local SERVPRO professionals can help investigate the source behind your high humidity or hidden water damage concerns and inspect for any sign of visible mold or other secondary property damages.

How our SERVPRO restoration specialists find hidden water causing damage to your property and searching for the source of the moisture problem

Our SERVPRO professionals have IICRC certification and extensive training to handle all facets of water loss recovery in homes throughout our area, and our technicians also work to double check to ensure success during the restoration process. We use state of the art moisture monitoring and thermal imaging equipment to locate hidden water that could be lurking in your home following either an emergency or lingering water property disaster.

Our SERVPRO technicians use moisture detection devices, similar to a stud finder. These moisture readers can indicate the presence of moisture behind, ceilings, walls and floors. The devices that our team uses emit electromagnetic waves and measure the resistance in their return to determine moisture content in the affected materials. This sophisticated equipment can help us also to decide when a certain structural element could be too saturated or damaged to preserve.

Our SERVPRO professionals also use thermal imagery to indicate the presence of moisture pockets throughout affected and exposed areas of your property. Much of the damage in many water loss incidents can occur out of sight, so seeing a temperature array to detail the presence of moisture and dampness in challenging areas can help to determine the best points for installing drying equipment.

Is Hidden Moisture Causing High Humidity Concerns for Your Local Home or Business

Hidden moisture or water leaks are dangerous because they can cause serious issues like structural damage and mold growth before they are discovered. Excess water and moisture gets absorbed in wood, drywall, insulation, and furniture and can lead to warping, stains, bubbling, and structural deterioration.

Common signs of lingering or hidden water damage in your home:

Water spots or warping under sink cabinets

If you see water under the bathroom or kitchen sink it’s a warning sign that you have water damage and potential mold growth around the sink area. If the leak is bad enough, it could cause additional damage to the building structure, including the floor and walls, even if there’s no water present, water spots clearly indicate that pipes under the sink have a slow leak.

Ceiling or wall stains and bubbling

Ceiling and wall stains are obvious signs of a roof, appliance, or plumbing leak. When water saturates insulation and drywall, it can also lead to major water damage that can compromise the structural integrity of the property. Check your roof for damage, broken tiles or puddling. Also investigate appliances such as the washing machine, dishwasher and toilets for leaky spigots that could be dripping water and causing damage.

Squishy or Warping kitchen/bathroom floors or tile

Water damage is not always visible. In fact, it’s more common for damage to occur behind the floor, ceiling, and walls where you can’t see it. Since the bathroom is the most humid room in your home, it’s a common place for water damage and mold growth.

Moisture detection equipment can help our SERVPRO professionals to identify problem areas within your home that could be contributing to your home’s high humidity. Excessive moisture and high humidity can also cause mold to grow and spread in areas behind walls and ceilings where it is not easily detected. If water damage isn’t properly mitigated, mold and other secondary damages can begin to spread throughout your property in just a few days. That’s why it’s important to choose quality restoration professionals to dry and restore your property and take necessary steps to avoid further damages.

Ask About SERVPRO’s Visible Mold Inspection

The key to mold prevention is simple: moisture control and sufficient airflow. If you suspect your home is suffering from excessive high humidity, get in touch with our SERVPRO staff right away. Our Mold Remediation team can inspect your property for mold and water damage, locate the source of hidden moisture, and plan a mold removal and remediation process to get your home healthy and safe.

Signs of mold in your home are unpleasant odor, health issues or visual signs of mold growth.

In fact, mold sensitive individuals may experience unpleasant symptoms such as:

  • Respiratory issues
  • Coughing
  • Sneezing
  • Throat irritation.
  • Skin irritation.

If our technicians do discover mold during the inspection and mitigation process, they will evaluate the mold growth and contain any damage to the smallest area possible. They will then physically remove the mold and thoroughly dry any contaminated areas to ensure that the mold does not return.

When your home or business experiences a water disaster issue, or you suspect that high humidity maybe a problem, call our trusted local SERVPRO of Santa Cruz Service Specialists. Our sophisticated tools can make it easy to determine the presence of hidden moisture and dampness in your home. Waiting too long to choose a professional cleanup and recovery service can be a costly and hazardous mistake. We closely monitor and document all our cleanup, mitigation and remediation steps and make sure your moisture problem is taken care of correctly. To schedule an inspection give our SERVPRO of Santa Cruz team a call 24/7 at (831) 457-1997.

Response Time Is Vital

9/20/2019 (Permalink)

SERVPRO® of SANTA CRUZ is ready to respond to your emergency 24/7. Day or night, we can take action when disaster strikes your building. We can even help your business develop a plan prior to a loss to ensure your preparedness for future damages that may occur. Our Emergency Ready Plans compile information of the building’s layout to ensure rapid action can be taken in times of need which can directly result to getting your company back to in operation quicker after disaster strikes. Minimizing your business’s damages as well as any disruption of normal operations and/or loss of revenue is a high priority; we are Here To Help® you keep your doors open.

Call to speak with one of our representatives to discuss how we can assist at 831-457-1997.