What our Customers say...
Being far from Capitola made it difficult to keep informed. Tony & Vince were great at explain things to us by phone and keeping us posted in general, but I'd love more communication/information to be available about the job on a web portal. Pictures, work performed, recommendations, etc. would be very helpful.
We are so glad our friend recommended SERVPRO and are so grateful that you jumped on the job almost immediately and were professional, thorough and helpful throughout. Thank you for everything.
I had bought a cool vintage dresser that came from a smoker's house and after many months of airing it out, the cigarette smoke smell still lingered. Dropped it off at SERVPRO where it spent some time in their ozonater and just picked it up yesterday. No more smoke smell!
I own several companies in Santa Cruz and one of our staff members tested positive for COVID. I wanted to clean the offices, trucks and work areas the person who tested positive used or entered to keep my employees safe. I needed to do this ASAP to keep the companies running and employees working.
I reached out to SERVPRO via their website and asked for help. This was on a holiday evening (late at night) and by 7 AM the next morning I had a response from the SERVPRO team!! Wow.....that was fast service I thought. It got better!!
I worked with multiple SERVPRO office staff members for the next several hours and by 10:30 AM I was meeting their cleaning staff at my offices to get started. The cleaning crew was on time, prepared, professional, and had all the materials and personal protective equipment and know how to get the job done safely.
I was down only one day because SERVPRO came in and saved the day. I don't write reviews; this is my first one ever. That's how good they were.
Thank you to you and your crews for prompt, professional and through work.
I really appreciate how professional, friendly, and approachable ALL of your team members have been - great service in a very challenging uncertain time and thank you!
Your crew are not only expedient with their endeavors but very polite and courteous. Great job by them. Thanks again.
We had a leak in our bathroom that started the night of the lightning storms that sparked the CZU fires. SERVPRO was on the job quickly and very diligent in checking their equipment every day and adjusting things to dry out the bathroom and adjoining bedroom carpet, hallway hardwood floors, and drywall in 3 different rooms. They were easy to work with when we had to evacuate, and back on the job when we returned.
Thanks SERVPRO for making a difficult time a little easier!
Recently, SERVPRO West Coast provided me with smoke damage remediation services from the CZU Lightning Complex Fire.
From scheduling to answering questions and helping me understand the work to be done and how to prepare, through confusing issues relating to insurance, they have been extremely helpful and had a sense of the stress I was under dealing with being displaced, insurance, non-potable water, etc.
SERVPRO Westcoast went far beyond any expectation I might have of a remediation company, the way they treated me was warm and caring as if they were taking care of me as well as my house.
Nerves frayed and not knowledgeable, I was nervous, apprehensive, and unsure of how to proceed in the three-party relationship between me, my Insurance Company, and SERVPRO Westcoast. SERVPRO Westcoast helped me navigate through the issues of recovery from the smoke damage.
No matter who I spoke with, what questions I had and sometimes I was, well, let's just say challenging, the SERVPRO Westcoast team was kind and genuinely caring.
I found all the staff members eager to help and beyond professional and were absolutely wonderful! When the task force arrived at my house to commence work, I asked if I could stay with which they had no problem. The task force lead asked of any specific things they should be aware of before starting to renew my house and bring my home back to me, I shared a few things with them, and they went to work their magic!
Thank you SERVPRO Westcoast, you get a 100 + from me!
I was amazed at SERVPRO. But first I have to say Kat Lund in the office was the beginning of my wonderful experience. She was kind and friendly and informative when I was scared, angry, sad and not knowing what to do next she helped me through. Dealing with State Farm is not fun, still isn't, but she was there for me. And when I was not quite happy with the first time SERVPRO came to my house (which was very unusual because of everything I heard about them) They came back, Kat in the office listened to me, and I was astonished that they came back. And I could then say this was the cleanest my house has ever been. The integrity of the company was refreshing!!!! And finding cookies on my doorstep was just what I needed. Thank you SERVPRO for helping me through a very difficult time in my life!!!!
These guys are quick, responsive, organized, and affordable. We had a fire in a large plastic container on a construction site (in a very large enclosed room) that caused sticky sooty smoke throughout the space (in the rafters, on half-built framing -- everywhere). SERVPRO knew what to do and took care of the clean up immediately. They wiped down every surface (including all the nooks and crannies) with special chemical sponges that took care of a nasty problem. We were VERY impressed.
SERVPRO was amazing - we had extensive damage caused by a leaky water line to the ice maker in our fridge (replacing plastic water line with stainless steel going forward!)
They were professional, super responsive, very supportive and understanding during a difficult clean up period (water damage and mold).
Would definitely recommend them for any water damage/mold abatement needs!
Best service ever! Local people, local business! SERVPRO came to the rescue over Thanksgiving weekend when we had a minor disaster at our house. Spent five hours on the phone trying to get someone to respond when I suddenly thought of calling SERVPRO. They were incredibly prompt, courteous, professional & so well equipped to deal with the situation! We were so grateful & highly recommend them!
I manage some apartments for my family in the Santa Clara area.
Several weeks ago we had a water leak late on a Saturday night and I needed help right away to get the damage under control and get the place dried out.
This was not an easy task, the tenant was a bit of a hoarder and it was a very difficult job to work on.
From Beginning to end the staff at SERVPRO were courteous, professional and just got the job done.
They helped with all the insurance company paperwork and helped me to get the place dried out and cleaned up.
I would recommend them for any size fire or water damage clean up.
Best service ever! Local people, local business! SERVPRO came to the rescue over
Thanksgiving weekend when we had a minor disaster at our house. Spent five hours on the phone trying to get someone to respond when I suddenly thought of calling SERVPRO.
They were incredibly prompt, courteous, professional & so well equipped to deal with the situation! We were so grateful & highly recommend them!
Vince & his entire team were professional, courteous, knowledgeable & extremely helpful throughout the entire repair.
All of our questions were handled quickly & thoroughly. Truly couldn't ask for a better experience during a stressful home repair.
We spent about a month with this team working through water damage, asbestos abatement & mold removal.
SERVPRO handled every step including pack-out & HAZ MAT testing and managed to keep us on top of every step of the process.
We had a kitchen fire and there was a lot of smoke damage.
SERVPRO did an excellent job of cleaning our kitchen, even the bright white tile was sparkling.
Even more importantly, their customer service was outstanding!!!
The woman who answers the phone was so kind and helpful, not to mention funny,
she made a difficult situation feel like a breeze! Highly recommend!
- A huge tree came down on my property, damaging my home, garage, and garden.
My insurance adjuster sent SERVPRO out to my home, and they were so kind and considerate as well as professional and informative.
From the initial visit to completion, they explained what they were going to do, and why they were doing it.
"Everything was easy to get scheduled and the office staff was friendly and easy to work with. Thank you SERVPRO of Santa Cruz!"
We are very impressed with the SERVPRO Santa Cruz/Santa Clara team members doing the work here.
They take pride in their work and they are very professional.
Keep up the good service!!
Thank you to the tech Tony K for all the hard work and professionalism, and thank you to the pack out team for all their hard work! Thank you SERVPRO!
"The daily updates and reports that came in are fantastic! The techs were awesome. Thank you for getting our classrooms back in working order fast when we had a water overflow happen on the first day of the 2016 school year. Thank You SERVPRO of Santa Cruz/Santa Clara!”
" I was very pleased with SERVPRO of Santa Cruz. . A very trustworthy company with knowledge of their profession. 5 stars!”
Phone call from our customer to our admin, "he was VERY impressed with our production staff. He told me that Mark who came the first day was very knowledgeable and helpful. He was happy that he chose SERVPRO to help him. I thanked him for his kind words."
Just keep doing what you did for us. It certainly works! We thank every person who came to our condo to do the work. We appreciate all of you. We thank Stephanie and Desiree as well for their friendliness and professionalism on the phone. We give everyone at SERVPRO who had anything to do with our claim an A+!! Thank you all!
Thank you for such excellent service and such a grand crew!! You have all been such a blessing.
Once again, I am very grateful.
Mark was courteous, professional and very knowledgeable. He was a pleasure to work with!
Very good job. Thank you!
All members of your business are very professional, courteous, responsible, and did an excellent service and repair. Many thanks for your business and prompt service.
Great Job! Highly recommend them, Enrique and Jeremy are both excellent workers.
They were terrific, prompt, professional, polite, conscientious and kind. They explained everything with care.
I am happy with their work and would use them again (a third time) and would refer them to friends.
I have never met a group of workers who were more competent, speedy, compassionate, kind and knowledgeable. I especially want to commend Mark, who is a fantastic tech as well as a fantastic gentleman. My recommendation? Keep it up! More of the same!
Every person I have ever been in contact with at SERVPRO of Santa Cruz is polite, professinal, patient and competent. Your techs are fabulous! Special shout out to Fedrico, Silvano and Matt! Thank You we will call again!
SERVPRO of Santa Clara is on our prefered vendors list for the whole hotel portfolio we manage, no question.
The "Emergency Ready Plan " SERVPRO of Santa Cruz performed on our hotel properties provided to be a valuable asset to our emergency contingency plan. All the important information for all the properties we manage in one easy to read application format on our phones. This is a must for any commercial property.
Greg Schoenstein-The Azul Hospitality Group
"A huge tree came down on my property, damaging my home, garage, and garden. My insurance adjuster sent SERVPRO of Santa Cruz out to my home, and they were so kind and considerate as well as professional and informative. From the initial visit to completion, they explained what they were going to do, and why they were doing it"
Mary Dominguez, Via YELP Review
I manage some apartments for my family in the Santa Cruz area. Several weeks ago we had a water leak late on a Saturday night and I needed help right away to get the damage under control and get the place dried out.
This was not an easy task, the tenant was a bit of a hoarder and it was a very difficult job to work on.
From Beginning to end the staff at SERVPRO of Santa Cruz were courteous, professional and just got the job done. They helped with all the insurance company paperwork and helped me to get the place dried out and cleaned up. The foreman was particularly helpful. I would recommend them for any size fire or water damage clean up.
These folks were friendly and professional. We had a kitchen fire and there was a lot of smoke damage. SERVPRO of Santa CRuz did an excellent job of cleaning our kitchen, even the bright white tile was sparkling. Even more importantly, their customer service was outstanding!!! The woman who answers the phone was so kind and helpful, not to mention funny, she made a difficult situation feel like a breeze! Highly recommend!
We had some MASSIVE water damage to our town home the other night, so bad that all 4 stories flooded and were pouring down gallons of water. After the fire department came out, they recommended calling SERVPRO of Santa Cruz because it's the closest one to our house. After calling, the tech that responded onsite fast. His name was Tony(older Asian man) and was SO NICE and INCREDIBLY helpful. He arrived a little after midnight and was at the house for almost 12 hours! . He was super nice and respectful of our space. We could not have dreamed of a better experience. Thanks Tony and SERVPRO!