What our Customers say...
Fire Damage Testimonials
Recently, SERVPRO West Coast provided me with smoke damage remediation services from the CZU Lightning Complex Fire.
From scheduling to answering questions and helping me understand the work to be done and how to prepare, through confusing issues relating to insurance, they have been extremely helpful and had a sense of the stress I was under dealing with being displaced, insurance, non-potable water, etc.
SERVPRO Westcoast went far beyond any expectation I might have of a remediation company, the way they treated me was warm and caring as if they were taking care of me as well as my house.
Nerves frayed and not knowledgeable, I was nervous, apprehensive, and unsure of how to proceed in the three-party relationship between me, my Insurance Company, and SERVPRO Westcoast. SERVPRO Westcoast helped me navigate through the issues of recovery from the smoke damage.
No matter who I spoke with, what questions I had and sometimes I was, well, let's just say challenging, the SERVPRO Westcoast team was kind and genuinely caring.
I found all the staff members eager to help and beyond professional and were absolutely wonderful! When the task force arrived at my house to commence work, I asked if I could stay with which they had no problem. The task force lead asked of any specific things they should be aware of before starting to renew my house and bring my home back to me, I shared a few things with them, and they went to work their magic!
Thank you SERVPRO Westcoast, you get a 100 + from me!
I was amazed at SERVPRO. But first I have to say Kat Lund in the office was the beginning of my wonderful experience. She was kind and friendly and informative when I was scared, angry, sad and not knowing what to do next she helped me through. Dealing with State Farm is not fun, still isn't, but she was there for me. And when I was not quite happy with the first time SERVPRO came to my house (which was very unusual because of everything I heard about them) They came back, Kat in the office listened to me, and I was astonished that they came back. And I could then say this was the cleanest my house has ever been. The integrity of the company was refreshing!!!! And finding cookies on my doorstep was just what I needed. Thank you SERVPRO for helping me through a very difficult time in my life!!!!
We had a kitchen fire and there was a lot of smoke damage.
SERVPRO did an excellent job of cleaning our kitchen, even the bright white tile was sparkling.
Even more importantly, their customer service was outstanding!!!
The woman who answers the phone was so kind and helpful, not to mention funny,
she made a difficult situation feel like a breeze! Highly recommend!
We are very impressed with the SERVPRO Santa Cruz/Santa Clara team members doing the work here.
They take pride in their work and they are very professional.
Keep up the good service!!
These folks were friendly and professional. We had a kitchen fire and there was a lot of smoke damage. SERVPRO of Santa CRuz did an excellent job of cleaning our kitchen, even the bright white tile was sparkling. Even more importantly, their customer service was outstanding!!! The woman who answers the phone was so kind and helpful, not to mention funny, she made a difficult situation feel like a breeze! Highly recommend!
We had some MASSIVE water damage to our town home the other night, so bad that all 4 stories flooded and were pouring down gallons of water. After the fire department came out, they recommended calling SERVPRO of Santa Cruz because it's the closest one to our house. After calling, the tech that responded onsite fast. His name was Tony(older Asian man) and was SO NICE and INCREDIBLY helpful. He arrived a little after midnight and was at the house for almost 12 hours! . He was super nice and respectful of our space. We could not have dreamed of a better experience. Thanks Tony and SERVPRO!