Recent Water Damage Posts

SERVPRO of Santa Cruz: Maintaining Your Hot Water Heater

4/16/2021 (Permalink)

Draining Water Heater Don't let a neglected water heater cause water damage to your property!

A typical hot water heater can have a lifespan of around ten years without any upkeep, which could be why they’re so easy for a Homeowner to overlook. Spending a few moments once a year to complete some basic preventative maintenance to your water heater can not only optimize the tank’s functionality, but can also help you avoid a future water damage at your property.

When Should You Maintain Your Water Heater?

Completing an annual basic water heater servicing should become your new norm. We suggest timing your maintenance during the Spring or Fall seasons, which are typical times of the year when your water heater isn’t being used as much.

How to Maintain Your Water Heater

It is not necessary to hire a professional to complete an annual servicing and maintenance check to your water heater – many homeowners can complete these simple tasks with a screwdriver and a bucket!

To ensure safety, the first step should be to turn the power off for electrical heaters by switching the breaker off, or turn off the gas supply for gas heaters by turning the pilot knob to the off position.

Next, flush the tank! Sediments collect within water heater tanks and can cause rusting and corrosion. Please note, the excreted water may be very hot so it is vital to take precautions to avoid burning yourself. Locate the drain valve near the bottom of the tank and place your bucket underneath the valve. Turning the valve to the left should open the valve and release water into the bucket. Continue draining until your water runs sediment free. If you are experiencing difficulties maneuvering the valve, it is best to contact a plumber for maintenance to avoid damage.

Additionally, you should test the temperature and pressure relief valve. Each water heater has this safety feature to resolve dangerous buildup or temperatures. A failed T&P valve that does not relieve the tank’s pressure could result in explosion. First, locate the valve which could be in the side wall or at the top of the unit. You will see a discharge tube connected that extends to the base. Place a bucket under the discharge tube connected to the T&P valve. Manually lift the valve lever to release the hot water into the bucket through the discharge tube (caution: water will be scolding!). After allowing the water to flow for a few seconds, releasing the lever should result in the lever setting back into place and the water to stop running. If the valve does not release water or continues to leak once the valve snaps back into place, the valve is faulty and must be replaced.

What To Do When Your Water Heater is Leaking

Unfortunately, water heaters can and do fail over time. If you have experienced a water heater leak, call SERVPRO of Santa Cruz as soon as possible to assist in minimizing property damage. Our crews are ready day or night, 365 days a year.

SERVPRO of Santa Cruz (831) 457-1997

What is the Category of your Santa Cruz County Water Damage?

11/17/2020 (Permalink)

Water Catergories Find out how to categorize your water damage

Mitigating water damage effectively requires more than extraction and ventilation. A mitigation company needs to accomplish much more than simply installing drying equipment and applying an assortment of products to resolve a moisture issue. Our IICRC SERVPRO certified professionals study and execute the science of structure drying and apply various principles to successfully attain the drying goal while ensuring to leave no contaminates behind.

The amount of water, the source of the damage, and the potential contaminates contained in the water are crucial factors that can dramatically affect the extent damage. These factors also help to classify the category of the loss and how to mitigate the area properly. It is vital to recognize that the category of a loss will worsen based on the initial cleanliness of the area being flooded, the affected environment’s temperature, and the duration of time waited until the water mitigation commences.

  • Category 1 – Clean Water: Clean water comes from a sanitary water source that has no significant dangers if exposed to people. Category 1 water loss examples includes overflows from a sink faucet or bathtub left running unattended, leaks from malfunctioning appliances like an ice-maker supply line, or falling rainwater. Less health risk are linked with Category 1 water losses.
  • Category 2 – Grey Water: Grey Water losses pose a higher heath risk due to the elevated levels of impurities present within the water when a person is exposed to it. Contaminates include microorganisms, chemicals, urine, and mold. Some examples of Category 2 water may include a washing machine overflow, an overflow from a clogged toilet with some urine but no feces, or damages from aquarium leaks. Category 2 water might look “dirty” or soiled but still a bit more translucent. Due to the quick bacteria growth and mold, Category 2 losses left ignored may leave your property susceptible to secondary damage.
  • Category 3 – Black Water: Black Water is highly unsanitary and obtains disease causing organisms, toxins, and waste that are likely to create significant health problems to humans when contact occurs. Category 3 water does not always need to visually appear the color black in order to be categorized as such. Sewer back-ups, contaminated toilet overflows, and floodwaters from the lakes, rivers, or oceans would all be classified as Category 3 water damages. Because black water exposure is associated with severe health ailments, it is fundamental to wear proper personal protection equipment to mitigate these losses. Porous materials such as upholstery, flooring, and drywall are recommended to be discarded if affected. Particular agents are used for sanitization of any surfaces affect by Category 3 water.


 
SERVPRO of Santa Cruz technicians are ready to respond day and night. If you find yourself face to face with water damage, do not hesitate! Call our office at 831-457-1997 when disaster strikes!

SERVPRO of Santa Cruz: Categorizing your Water Damage

10/25/2019 (Permalink)

Washing machine overflowing with bubbles Don't delay, call SERVPRO today!

Effectively mitigating water damage takes more than extraction and ventilation. There is much more a mitigation company accomplishes than merely placing drying equipment and applying various products to resolve a moisture problem. Our IICRC SERVPRO certified professionals have studied the science of structure drying and understand how to perform various principles to attain the drying goal while ensuring no contaminates are left behind.

The amount of water, the source of the damage, and the possible contaminates within the water are essential factors involved in your property’s damage and help to determine the category of the loss and how to treat it. It is also important to understand that the category of a loss will worsen depending on the cleanliness of the area being flooded, the temperature in the affected environment, and the length of time that lapsed without properly mitigating the damage.

  • Category 1 – Clean Water: Clean water derives from a sanitary water source that possesses no significant hazards if exposed to people. Examples of a Category 1 loss can include an overflow from a bathtub or sink faucet left running unattended, leaks from defective appliances like refrigerators supply line, or a falling rainwater. Less health risk are linked with Category 1 water losses.
  • Category 2 – Grey Water: The danger of health risks increase with Grey Water losses due to the potential of higher levels of pollutants present within the water when a person is exposed to it. Contaminates can include microorganisms, chemicals, urine, and mold. Some examples of category 2 water may include an overflow from a washing machine, overflow from a clogged toilet with some urine but no feces, or leaking aquariums. Category 2 water can look “dirty” and may be more translucent. Due to rapid development of bacteria and mold, leaving Category 2 losses unmitigated could leave your property vulnerable to secondary damage.
  • Category 3 – Black Water: Highly unsanitary, Black Water carries disease causing organisms, toxins, and waste that can cause considerable health problems to humans if exposed. Black water does not necessarily need to appear the color black visually to be categorized as such. Sewer back-ups, contaminated toilet overflows, and floodwaters from the oceans, rivers, or lakes would all be Category 3 water damages. Because black water can be associated with serious health diseases, it is vital to wear proper personal protection equipment while mitigating these losses. Porous materials such as drywall, flooring, and upholstery would be recommended to be discarded if affected. Specific agents would be used for sanitization of affected surfaces.


 
SERVPRO of Santa Cruz has technicians on standby day and night to respond to your water damage needs. Call us at 831-457-1997 when disaster strikes!

NEED HELP? CALL SERVPRO!

9/30/2019 (Permalink)

two cartoon characters with fleet of green vehicles SERVPRO

Water damage and flooding emergencies won’t wait for “normal” business hours and neither do we! Call SERVPRO of Santa Cruz 24 hours a day 7 days a week for emergency response services, (831) 457-1997.

Faster to any disaster is our goal to minimize your water damage.

Flooding and water damage is extremely invasive. Water can migrate rapidly through your property, and porous materials soak up the water (for example, floors, walls, furniture, and more). Beginning the water extraction process right away decreases the chances of secondary damage and microbial growth. A delay of just a few hours can greatly increase the severity and costs associated with the water damage. Call SERVPRO of Santa Cruz for a rapid response.

What to Expect:

When you call SERVPRO of Santa Cruz, a highly trained customer service representative will be ready to assist you day or night. There will be several questions needing to be answered to ensure our crew will be prepared for your unique situation before going onsite. Some of the questions we will ask will include:

·         Your name and contact information

·         Your property insurance information (if applicable)

·         The address of your affected property

·         When did the damage occur?

·         What caused the damage?

·         What materials are affected?

·         Is electricity available onsite?

·         What is the age of the affected structure?

·         Are there affected furniture or contents onsite?

When dealing with water damage, immediate action is crucial – call today (831) 457-1997. We are here to help!

Hidden Moisture could be causing property damage in your Santa Cruz Home

9/27/2019 (Permalink)

HIDDEN MOISTURE HIDDEN MOISTURE

Water damage is among the most common cause of residential property damage insurance claims in the area it can pose significant risks to Santa Cruz County homes and businesses. Some sources of water damage such as floods, burst pipes, and sewage backups are obvious and require emergency service right away. However, there are other “hidden water and moisture” sources of damage that can be difficult to detect and often lead to a considerable amount of property damage and an increased cost for cleanup, restoration and repairs.

One possible concern with hidden moisture or sustained water damage is an increase in the overall humidity of your home. The EPA recommends keeping indoor humidity between 30 and 60 percent. If you are having trouble with high humidity in your Santa Cruz County residence, hidden moisture could be a concern. You may be able to detect high humidity by simply paying attention to potential problem areas in your home, damp basements, high traffic areas, bathrooms and kitchens with high humidity activities and poor circulation. Telltale signs of excessive humidity include condensation on windows, pipes, and walls. Over time hidden moisture can contribute to high humidity and during ideal conditions and can cause mold growth and other property concerns to erupt. The possible causes of water damage lurking in your home can originate from many different sources, with varying intensities, contamination levels, and scope of damage. Some of our largest property restoration projects start as small water leaks that cause serious structural and indoor air quality issues over time. There are many processes and techniques our crews can implement to successfully and thoroughly locate and address your high humidity and other hidden water damage concerns. Calling local SERVPRO professionals can help investigate the source behind your high humidity or hidden water damage concerns and inspect for any sign of visible mold or other secondary property damages.

How our SERVPRO restoration specialists find hidden water causing damage to your property and searching for the source of the moisture problem

Our SERVPRO professionals have IICRC certification and extensive training to handle all facets of water loss recovery in homes throughout our area, and our technicians also work to double check to ensure success during the restoration process. We use state of the art moisture monitoring and thermal imaging equipment to locate hidden water that could be lurking in your home following either an emergency or lingering water property disaster.

MOISTURE DETECTION DEVICES:
Our SERVPRO technicians use moisture detection devices, similar to a stud finder. These moisture readers can indicate the presence of moisture behind, ceilings, walls and floors. The devices that our team uses emit electromagnetic waves and measure the resistance in their return to determine moisture content in the affected materials. This sophisticated equipment can help us also to decide when a certain structural element could be too saturated or damaged to preserve.

THERMAL IMAGING EQUIPMENT:
Our SERVPRO professionals also use thermal imagery to indicate the presence of moisture pockets throughout affected and exposed areas of your property. Much of the damage in many water loss incidents can occur out of sight, so seeing a temperature array to detail the presence of moisture and dampness in challenging areas can help to determine the best points for installing drying equipment.

Is Hidden Moisture Causing High Humidity Concerns for Your Local Home or Business

Hidden moisture or water leaks are dangerous because they can cause serious issues like structural damage and mold growth before they are discovered. Excess water and moisture gets absorbed in wood, drywall, insulation, and furniture and can lead to warping, stains, bubbling, and structural deterioration.

Common signs of lingering or hidden water damage in your home:

Water spots or warping under sink cabinets

If you see water under the bathroom or kitchen sink it’s a warning sign that you have water damage and potential mold growth around the sink area. If the leak is bad enough, it could cause additional damage to the building structure, including the floor and walls, even if there’s no water present, water spots clearly indicate that pipes under the sink have a slow leak.

Ceiling or wall stains and bubbling

Ceiling and wall stains are obvious signs of a roof, appliance, or plumbing leak. When water saturates insulation and drywall, it can also lead to major water damage that can compromise the structural integrity of the property. Check your roof for damage, broken tiles or puddling. Also investigate appliances such as the washing machine, dishwasher and toilets for leaky spigots that could be dripping water and causing damage.

Squishy or Warping kitchen/bathroom floors or tile

Water damage is not always visible. In fact, it’s more common for damage to occur behind the floor, ceiling, and walls where you can’t see it. Since the bathroom is the most humid room in your home, it’s a common place for water damage and mold growth.

Moisture detection equipment can help our SERVPRO professionals to identify problem areas within your home that could be contributing to your home’s high humidity. Excessive moisture and high humidity can also cause mold to grow and spread in areas behind walls and ceilings where it is not easily detected. If water damage isn’t properly mitigated, mold and other secondary damages can begin to spread throughout your property in just a few days. That’s why it’s important to choose quality restoration professionals to dry and restore your property and take necessary steps to avoid further damages.

Ask About SERVPRO’s Visible Mold Inspection

The key to mold prevention is simple: moisture control and sufficient airflow. If you suspect your home is suffering from excessive high humidity, get in touch with our SERVPRO staff right away. Our Mold Remediation team can inspect your property for mold and water damage, locate the source of hidden moisture, and plan a mold removal and remediation process to get your home healthy and safe.

Signs of mold in your home are unpleasant odor, health issues or visual signs of mold growth.

In fact, mold sensitive individuals may experience unpleasant symptoms such as:

  • Respiratory issues
  • Coughing
  • Sneezing
  • Throat irritation.
  • Skin irritation.

If our technicians do discover mold during the inspection and mitigation process, they will evaluate the mold growth and contain any damage to the smallest area possible. They will then physically remove the mold and thoroughly dry any contaminated areas to ensure that the mold does not return.

When your home or business experiences a water disaster issue, or you suspect that high humidity maybe a problem, call our trusted local SERVPRO of Santa Cruz Service Specialists. Our sophisticated tools can make it easy to determine the presence of hidden moisture and dampness in your home. Waiting too long to choose a professional cleanup and recovery service can be a costly and hazardous mistake. We closely monitor and document all our cleanup, mitigation and remediation steps and make sure your moisture problem is taken care of correctly. To schedule an inspection give our SERVPRO of Santa Cruz team a call 24/7 at (831) 457-1997.

SERVPRO of Santa Cruz is available to respond to water damage 24 hours a day

6/10/2019 (Permalink)

Call SERVPRO of Santa Cruz for 24 hour Response 831-457-1997

If your home or business sustained a Water Damage, SERVPRO of Santa Cruz is available 24 hours a day to extract the water, remove damaged materials, and dry the structure. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage and can cause secondary damage from high humidity and deeply saturated materials that are harder to dry and the increased risk of microbial growth.

We Answer the Phone Ready to Help
Call 831-457-1997

We understand that most of our customers have never dealt with water damage before and it can be a stressful and overwhelming experience. You need an expert to guide you and complete the work according to Industry Standards. SERVPRO of Santa Cruz has the water damage training and experience necessary to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will complete what is referred to in our industry as a First Notice of Loss. This is when a representative from the office will ask you questions so that we can assist as quickly as possible. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask the questions below to get the Team Dispatched and prepared to start restoration.

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Santa Cruz

We have been providing “Fire and Water Clean-up and Restoration” ® as a SERVPRO Franchise since 2001. We have an IICRC Master Fire & Smoke Restorer, Master Textile Cleaner, and Master Water Restorer on site. We also have an American Council for Accredited Certification (ACAC) Board Certified, Microbial Remediation Supervisor. We want you to feel confident that you have chosen a Provider that really cares and can provide you with the Professional Services you need for complete satisfaction. SERVPRO of Santa Cruz is here to help make it "Like it never even happened." 

Santa Cruz County 24 Hour Emergency Water Damage Service

1/26/2018 (Permalink)

SERVPRO of Santa Cruz provides 24 hour fire and water damage restoration service in Santa Cruz County

SERVPRO of Santa Cruz is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (831) 457-1997

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Santa Cruz has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • What materials are affect?
  • What is the age of the structure affect?

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to your Santa Cruz Water Damage Event

8/29/2016 (Permalink)

SERVPRO Of Santa Cruz emergency responds to a water damage at a local school. Faster to any size disaster.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Santa Cruz provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

SERVPRO of Santa Cruz

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Santa Cruz arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 831-457-1997

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew!

http://www.SERVPROsantacruz.com/employee-photos