Recent Posts

Fire at my home or business, now what do I do?

6/22/2017 (Permalink)

Fire Damage Fire at my home or business, now what do I do? Who will you call if there is a fire loss at your home or business? SERVPRO of Santa Cruz responds 24/7 365 days a year.

When a fire strikes your home or office everything else becomes secondary. Its a a long process that can be stressful and confusing. SERVPRO® of Santa Cruz are committed to helping you walk through this process with as little frustration or confusion possible. We have decades of experience providing the very best in customer service and helping our customer’s disaster be “Like it never even happened.” If disaster should strike call us at 831-457-1997. #SERVPRO#LikeItNeverEvenHappened#HereToHelp #ReBuildingStories

Crime Scenes and the Importance of Trained Professional Cleaning

10/7/2016 (Permalink)

Biohazard Crime Scenes and the Importance of Trained Professional Cleaning Crime Scene clean up? Call the trained professionals at SERVPRO of Santa Cruz.

Cleaning up a crime scene is grisly work, but it needs to be done. It should be done by professionals no matter what. You may be wondering why that is, so we’re here to explain. There are actually several reasons why you should always call in a professional to clean scenes of murder, drug-related damages, or any other major crime. Are you ready to learn more? Well, let’s get started!

Crime Scenes carry sensitive information.

Once the police force has thoroughly investigated the crime scene, the area may be covered in residues specific to a crime scene. Tear gas residue, fingerprint gathering dust, and other police specific things may remain once the investigation is over. Cleaning them is not always as simple as a little scrub either. Cleaning up a fire extinguisher’s remains is also no picnic. These things are better left to the professionals.

Crime Scenes can be dangerous.

A crime that resulted in major injury or death can often leave behind hazardous waste that can pose a danger to you. Blood can carry many pathogens and should never be handled by anyone who doesn’t know what they are doing. Not to mention the fact that blood stains are difficult to clean. There are also special protocols for the removal of many crime scene elements including blood and harmful chemicals. We can also handle any leftover meth lab issues. These are particularly dangerous scenes, so please let us handle it. It’s for your safety.

Crime Scenes can be emotional.

Whether or not someone you know was involved in the crime scene doesn’t necessarily indicate whether or not it will have an emotional impact. These circumstances tend to be difficult for all people involved. So, when it comes time to clean the area, you may be better off allowing a third party to come in and take away some of your burden.

 SERVPRO of Santa Cruz

Contact SERVPRO of Santa Cruz if you ever do need crime scene or biohazard cleaning. We offer a full range of cleaning services for jobs of all shapes and sizes. We follow OSHA and EPA codes so that we can take your mess and make miracles happen. For more information on SERVPRO of Santa Cruz call 831-457-1997

SERVPRO of Santa Cruz Is Hiring

10/6/2016 (Permalink)

General SERVPRO of Santa Cruz Is Hiring Are you ready to be a SERVPRO Hero?

Crew Chiefs

  • Manage and complete jobs according to SERVPRO processes per work order.
  • Respond to service calls when needed.
  • Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish.
  • Follow and enforce all safety procedures on the job site.
  • Resolve problems quickly as they arise.
  • Monitor all assigned jobs to ensure customer needs are met.

Production Technicians

  • Respond to service calls as needed.
  • Perform services as assigned, following SERVPRO production guidelines.
  • Communicate with crew chief to make sure all customer needs are met.
  • Support crew chief and other production personnel, as needed. 
  • Be willing to learn. 
  • Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.
  • Email a resume to klollis@SERVPROofsantacruz.com or call 831-547-1997 to set up a interview today!

http://www.SERVPROsantaclara.com/

 

Emergency Readiness- How Ready Are You?

10/6/2016 (Permalink)

General Emergency Readiness- How Ready Are You? Be prepared with a "Emergency Ready Plan" from SERVPRO

For a property owner, a worst-case disaster scenario involving fire or water damage can seem unthinkable and then suddenly become a reality. In the aftermath of a disaster, quick response time by a disaster recovery and restoration specialist can help minimize property damage as well as inventory or home contents loss. To provide home and business owners with a quick and convenient way to call in the experts when disaster strikes, SERVPRO of Santa Cruz has the SERVPRO Ready Plan Mobile Application. In the confusion and panic that often surround a disaster, a property owner or manager can reach out for expert help right from the scene, using their cell phones."

Our “ERP” application allows both residential and commercial property managers and owners to create an Emergency Ready Profile that contains critical facility information that can help speed up response time after fire or water damage occurs. In addition to property details, the application tracks prior loss history, utility shut off locations, and key contacts; stores photos of the damage; and integrates local weather forecasts and more, including the address and contact information for our franchise.

Through the application, the user can quickly call SERVPRO of Santa Cruz or submit an electronic "First Notice of Loss" (FNOL), setting the wheels of recovery in motion. Rapid response from a disaster cleanup and restoration specialist can help the property owner evaluate options, start the insurance process and take the right steps from the beginning to bring their property back to normal, "Like it never even happened."

For more information about SERVPRO of Santa Cruz, please visit us at

http://www.SERVPROsantacruz.com/

http://www.SERVPROsantacruz.com/water-damage-restoration

SERVPRO of Santa Cruz responds fastest to your Fire restoration needs

9/16/2016 (Permalink)

Fire Damage SERVPRO of Santa Cruz responds fastest to your Fire restoration needs SERVPRO of Santa Cruz will restore your fire and soot damaged property with industry leading service and trained technicians.

Title: SERVPRO of Santa Cruz Comercial and residential Smoke and Soot Cleanup

Category: Fire Damage

Photo Caption: Smoke and Soot Damage Can Cause a Pervasive Odor in Your Santa Clara county Home.

Body:

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Santa Cruz will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

http://www.SERVPROsantacruz.com/fire-smoke-damage-restoration

Faster to your Santa Cruz Water Damage Event

8/29/2016 (Permalink)

Water Damage  Faster to your Santa Cruz Water Damage Event SERVPRO Of Santa Cruz emergency responds to a water damage at a local school. Faster to any size disaster.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Santa Cruz provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

SERVPRO of Santa Cruz

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Santa Cruz arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 831-457-1997

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew!

http://www.SERVPROsantacruz.com/employee-photos

For Immediate Service in Santa Cruz County Call SERVPRO

8/19/2016 (Permalink)

General For Immediate Service in Santa Cruz County  Call SERVPRO Your friendly local and professional choice for emergency restoration needs.The team at SERVPRO of Santa Cruz

SERVPRO of Santa Cruz provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Santa Cruz County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 831-457-1997

Residential Services

Whether your Santa Cruz home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Santa Cruz commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our  Commercial services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Follow These Mold Safety Tips If You Suspect Mold

8/1/2016 (Permalink)

Mold Remediation Follow These Mold Safety Tips If You Suspect Mold Don't spread a mold issue through your home or business. Call the trained mold damage professionals at SERVPRO of Santa Cruz.

f you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of  Santa Cruz for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Santa Cruz specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 831-457-1997

Santa Cruz County Fire Smoke and Soot Cleanup

8/1/2016 (Permalink)

Fire Damage Santa Cruz County Fire Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Santa Cruz Home.Call the smoke damage experts at SERVPRO of Santa Cruz to help.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Santa Cruz will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

Restoring Your Santa Cruz Commercial Property After A Water Damage Event

8/1/2016 (Permalink)

Commercial Restoring Your Santa Cruz Commercial Property After A Water Damage Event Commercial Water Damage Events Present Unique Challenges. Our goal is to get your business back up and running ASAP.

Flooding and water damage events at Santa Cruz commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Santa Cruz 

SERVPRO of Santa Cruz specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.